FAQs

I love your jewelry and want to feature it on my fashion blog. What's the process for collaborating?

We love collaborating with fashionistas that have a mutual love for quality, trendy designer jewelry. To get in touch with our team, please fill out the 'Contact Us' form at the bottom of the website. You can also email us at info@audaviv.com. 

What countries do you ship to?

Audaviv is an online jewelry shop operating out of Germany. We ship worldwide!

How much does shipping cost?

We offer Free Standard Shipping for orders over $85 throughout Germany, rest of Europe, USA, Canada and Australia. 

For all other countries, we offer flat-rate shipping for $8.99, which includes tracking.

When will I get my order?

Orders are shipped from Audaviv within 3 business days. Delivery times depend on your country's postal processing times. Orders within the EU typically arrive within 3-5 business days. Most orders to US & Canada arrive between 1-2 weeks.

For orders outside the EU, please allow up to 4 weeks for your order to arrive, as orders are inspected by international customs and there are variations in each country's post office processing times. 

Unfortunately, we cannot control delivery times. For additional details, please refer to our Shipping page. 

How will I know if my item has shipped?

When your order is on its way, we will immediately notify you by sending an email confirmation.