shipping & handling
Orders are shipped from Audaviv within 2-3 business days of order Monday-Friday, unless otherwise noted. All orders are shipped from our office in Germany via Deutsche Post or DHL. We offer free standard shipping on orders above $85 to the following areas:
- Rest of Europe
For the rest of the world, we have have a flat-rate shipping fee of either $7.99 or $8.99. Please proceed to check-out for your country's shipping rate.
All orders are shipped with tracking to ensure a secure delivery. We will send you an email confirmation when your order is on its way, along with tracking details.
Actual delivery times depend on your country's postal processing times. Most orders within Germany typically arrive within 1-2 days after shipment. Orders across Europe typically arrive within 3-5 business days after shipment. Most orders to USA, Canada & Australia arrive within 7-14 days after shipment.
Please note these are average delivery times. Actual delivery time may take longer due to a variety of factors outside of our control, including international customs, weather conditions, your country's post office processing times, or high volume periods such as during holiday periods.
For all international orders, please allow up to 4 weeks for your package to arrive. Unfortunately we have no influencer over actual delivery time. If your order has not arrived, please see your local post office and provide them with the tracking number. Feel free to also email us if you have any questions at firstname.lastname@example.org.
Finally, please be sure to promptly pick up your package at your local post office if they attempted to deliver and left a delivery notice. Please note that post offices will ship abandoned packages back to us after a period of time (this varies per country). If your package gets sent back to us, we will wait for it to arrive back to our office and then re-ship the order back out to you. However, you will be held responsible for covering shipping costs.