returns & exchanges
Returns / Exchanges
We hope you absolutely love your Audaviv purchase. We want our customers to feel completely comfortable when shopping at Audaviv. That's why we have an easy, hassle-free return policy.
Changed your mind or want to exchange your item for something else? No problem! Please send back the item(s) within 14 days and we’ll provide you with store credit so you can re-order the right piece.
Please send items back in new/unused condition and in the original packaging. We will offer a refund for the item amount (minus the shipping costs) upon receipt. All shipping costs involved in returning and exchanging your product are your responsibility.
For hygiene reasons, we cannot accept the return of earrings.
We check every piece carefully prior to shipping and take quality very seriously. However, if we missed something and you have an issue with your jewelry, please let us know and we will make it right!
- Email us at firstname.lastname@example.org or fill out the 'Contact Us' form if you would like to return or exchange your item(s).
- Provide your order number and items you are returning/exchanging.
- Please provide a tracking number, if possible.
- Once we receive your email, we will send you details on the return address.
- All returns & exchanges will be processed for store credit, for which you’ll be able to choose any other piece at Audaviv. You’ll receive an email with details on store credit.